Terms & Conditions

1. Payments

Visa (not Visa Electron), MasterCard and Switch are accepted as methods of payment. All transactions are in pounds sterling.

2. Delivery

In most cases the standard service on orders received prior to 4.00pm for delivery to addresses in Mainland UK is that the goods will be delivered within two to five working days. Next Day delivery is available as a choice during the checkout stage Monday - Friday up to 12 noon. All overnight parcels will need to be signed for on delivery.

Deliveries are done by Royal Mail or DPD.

If you have any queries relating to the delivery of your order you can contact us by email.

3. Pricing

All prices quoted are inclusive of VAT. The only possible additional charge above the price quoted for the item is a carriage charge of £2.95 on orders with a total value of up to and including £29.99 or £7.90 for next day delivery.

The VAT element of each purchase is clearly detailed on the Home Hardware invoice.

4. Guarantees

Home Hardware take great care to ensure that all the products featured on this website are of a high quality.

If a product if faulty and under guarantee you should follow the procedures detailed below:

5. Returns and Refunds

Items not required

We at Home Hardware aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 30 days of receipt as long as it has not been used and is returned in its original undamaged packaging.

All you need to do is to contact us by email and we will issue you with a Returns Code, explain our simple Returns Procedures and agree with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form which will have been sent to you with your original order. Unfortunately, we cannot accept proof of posting as confirmation of delivery.

Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging.

Faulty, Incorrectly Supplied and Damaged Items

If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange collection of the item(s) free of charge.

Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs.

6. Contract Information & Governing Law

Once you have placed your order, you will receive an email from Home Hardware acknowledging that your order has been received. This does not mean that your order has been accepted, it constitutes an offer to buy a product from Home Hardware. All orders are subject to availabilility and acceptance by Home Hardware. Home Hardware will send such acceptance to you via email, confirming that the order has been dispatched. The contract between us will only be formed when Home Hardware sends you a dispatch confirmation.

The contract will only relate to the products that have been confirmed in the dispatch confirmation email. Home Hardware are not obliged to supply any other products which may have been part of the original order until the dispatch of these products is confirmed in a dispatch confirmation.

Home Hardware are entitled to refuse any order made by you for any reason.

For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and Home Hardware will agree to submit to the non-exclusive jurisdiction of the English Courts.

All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of Home Hardware or their designers and content and technology providers. All Rights Reserved.

You are permitted to copy and to print all or part of this website for the purpose only of placing an order with Home Hardware. Any other use or reproduction of this website or any of its components is strictly prohibited without the prior written permission of Home Hardware.

8. Disclaimer

While great care has been taken to ensure that the information on this website is accurate, there are a large number of products on this website and it is always possible that, despite our best efforts, some products listed may be incorrectly priced. Prices may also be subject to change without notice. Prices will normally be verified as part of the dispatch confirmation procedure so that, where the product's price is less than advertised, the lower amount will be charged on dispatch of the item. If a product's price is higher than that stated on the website, Home Hardware will normally, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you of this.

Home Hardware are under no obligation to provide the product to you at the incorrect (lower) price, even after the dispatch confirmation has been sent, if the pricing error is obvious and unmistakable and could have been reasonably been recognised as a miss-price by yourself.

Without in any way reducing or affecting you statutory rights, Home Hardware makes no prepresentations or warranties either that the information in or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or contents including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.

Except as expressly stated in the website and, except for liability for death or personal injury to the extent only that it is caused by or arises from the negligence of Home Hardware and to the fullest extent permitted by law, neither Home Hardware nor any of its directors, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages being consequential damages not within the contemplation of the parties at the time the contract was made, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this website or the information, content, materials or products included on this website.

9. Statutory Rights

Your Statutory Rights are unaffected by anything appearing in these terms and conditions.

10. Security

Home Hardware have taken a great deal of care to ensure that any personal information you send us remains totally confidential.

All credit card information is encrypted when it is transferred over the internet using SSL Encryption.

All personal information is held on a Secure Server and will not be used in any way without your express permission. For further details see our Privacy Policy.

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